About Our Rings
What are your stones made of?
Our rings are made from conflict-free materials. We don't support inhumanely mined diamonds, which is why we use high-quality conflict-free simulated diamonds. Simulated diamonds are man-made stones that look just like a perfect diamond and shine like crazy.
How are your stones cut?
Every one of our stones is hand-cut with precision to ensure you’re wearing the same shine and brilliance as a traditional diamond.
How are the carat sizes measured?
Fun fact: Simulated diamonds do not hold the same carat weight as traditional diamonds! We list our stones in estimated carat weight & do our best to keep these sizes accurate.
Where do your stones rank in the Mohs scale?
Our simulated diamonds rank at 8.5 out of 10 on the Mohs scale. This scale is used to measure the mineral hardness and scratch resistance of the stone in question. Traditional diamonds usually rank at a 10, so we’re not too far behind. 😊
Are your rings nickel-free?
Absolutely! We mean it when we say “conflict-free.” Rest assured, our pieces don’t contain any nickel or other metals that can cause common allergic reactions.
Is your jewelry plated in rhodium?
Yes, all sterling silver jewelry is plated in rhodium to give it that classic, unmistakable shine! Rhodium plating also helps give your jewelry an extra layer of protection against scratches and does not corrode or tarnish.
What is your yellow gold and rose gold jewelry made from?
Our gold and rose gold pieces are made from the same high-quality 925 sterling silver and plated in either 18k gold or 18k rose gold, respectively.
Will your jewelry turn my finger green?
- The short answer: No! 😊
- The long answer: No, our jewelry will not turn any part of your body green – We can guarantee this. If you do run into an issue with any of your pieces, please don’t hesitate to reach out to our support team at support@shebossyjewelry.com.
What is the width of your women's rings?
Our women’s rings range from 2mm to 4.5mm wide. The most common width is about 2mm, but if you’d like to know about a specific style, please don’t hesitate to reach out to our support team at support@shebossyjewelry.com.
Do you offer any customizations on your rings?
We currently do not customize any of our pieces. But, if you have any style requests and/or feedback, we’d love to hear from you! Please submit either to us at support@shebossyjewelry.com.
Can you engrave these rings?
We do not, but you can definitely take any of our metal rings to your local jewelry store for engraving. Please note: any third-party alterations to your ring(s) will void our lifetime warranty.
How should I clean my jewelry?
Use mild soap and warm water with a soft cloth to clean your jewelry. Avoid using harsh chemicals.
How do I keep my jewelry in the best shape possible?
We’ve kept it simple and listed all the best cleaning & care practices here.
Can I wear my jewelry at all times?
To keep your jewelry in pristine condition, it is best to remove it during any activities such as exercising or sleeping and when handling any harsh products such as hand sanitizer. This will ensure your jewelry stays in tip-top shape!
What types of products can harm my jewelry?
Remove your jewelry before applying lotion, sunscreen, & hand sanitizer. We also recommend avoiding contact with bleach, chlorine, hairspray, & other products with harsh chemicals.
Is it okay to use a jewelry cleaner to clean my jewelry?
Do not use any jewelry cleaners to care for your pieces, as these can strip the rhodium plating. We recommend using clear, mild dish soap and lukewarm water to clean your jewelry. Click here for the best way to clean your jewelry, ever.
What do I do if my stone becomes cloudy?
Use a soft-bristle toothbrush to get in every crevice of your ring! This should help restore that clarity you’re looking for. Click here to view a step-by-step on the best way to clean your jewelry and if the shine just isn’t what it used to be, please reach out to our support team at support@shebossyjewelry.com so we can further assist.
Lifetime Warranty
Does your jewelry have a warranty?
Not just a warranty, a lifetime warranty ✨ For more information or to file a claim, click
here.
What items are covered under your lifetime warranty?
Every piece in our collection. For more information, feel free to visit our warranty page
here.
What types of damages are covered under this warranty?
Our lifetime warranty covers any and all damages. This includes manufacturing issues, accidental damages,
as well as any wear and tear your pieces may incur over time. You can even have your jewelry resized under
this process as well! For more information, feel free to visit our warranty page
here.
Is there anything that is not covered under your warranty?
Lost or stolen items are not covered under our lifetime warranty.
Shipping & Returns
Where do you ship your orders from?
We are a company based in Croatia (headquarters) and our factory is in China where orders are shipped from.
What countries do you ship to?
We currently ship to the United States, United Kingdom, and Australia.
I just placed my order, how long does it take to ship out?
All orders are shipped out of our headquarters within the following 1-2 business days from when it is placed. Please note: we do not ship any orders on Sundays or federal holidays.
How do I track my order?
You will receive a shipping confirmation with a tracking number once your order has shipped. If you do not receive a shipping confirmation within 3 business days of placing your order, please reach out to us at here for further assistance.
Once my order ships, how long will it take before it's delivered?
Check out our shipping page here for more details on delivery times!
What is considered a transit or business day?
Business or transit days are Monday through Friday & do not include weekends or holidays. The first transit day begins the day you receive your shipping notification. If your order ships on a Monday, then Monday to Tuesday is considered the first transit day, Tuesday to Wednesday is considered the second transit day, and so on. Please note: Transit times are estimated and not guaranteed.
My shipment is delayed, what should I do?
We are very sorry to hear this! Shipping carriers may experience delays due to holidays, weather conditions, or other unforeseen circumstances. If your order has not received any tracking updates after 5 business days, please reach out to us at support@shebossyjewelry.com so we can look further into this for you.
I have received an email that my package was delivered but I haven't received it yet. What should I do?
In the unlikely event that your package has not been received after a delivery confirmation is sent, please reach out to us at support@shebossyjewelry.com within a 72-hour window so we can start a proper investigation into its whereabouts.
I ordered the wrong size, can I exchange my item?
Yes, you can exchange any new or unworn item up to 30 days from your original order's delivery date. This includes any style changes or store credit as well. Feel free to visit our returns page here to get that process started! After the 30-day window, we can still resize and service your item under our Lifetime Warranty.
When will I receive my new exchange order?
Once your return package has been received, we kindly ask that you allow our returns department 2-4 business days to process your exchange. Once processed, your exchange order will ship the following business day with an estimated 4-7 business day transit time. We will send a new order confirmation at the time of processing.
How long do I have to exchange my items?
Once your original order has been delivered, you have 30 days from that delivery date to send the items you wish to exchange back to us. The return package must have a postmark date within the 30-day window in order to be approved by our returns department. This window does not reset after an exchange submission.
Are return labels provided for exchanges?
We do not provide return labels for exchanges. However, we will cover any shipping costs for the exchange order back to you, as well as any duty charges. If any items are returned in worn condition, a 20% restocking fee may be held from your refund total or invoiced with your new exchange order prior to processing.
What is the most economical way to send back my return package?
- For US & UK customers, we recommend shipping your package back through DHL Express.
- For customers from other regions, we recommend shipping your package back through the same Shipping carrier.
- Please note: You do not need to send us the return tracking number, but we do ask that you keep your receipt until you receive an exchange or refund confirmation email.
Can I send my newly purchased item back for a refund?
Yes, you may send any new or unworn item/s back for a refund up to 30 days from your original order's delivery date. Feel free to visit our returns page here to get that process started! Please note: any items listed as “SALE” are non-refundable.
How long will it take before I receive my refund?
Once your return package has been received, we please ask that you allow our returns department 2-4 business days to process and send your refund confirmation email. Once processed, it will take your bank roughly 3-5 business days to display the funds in your account.
Can I be refunded for any taxes or duty charges on my orders?
The taxes collected at checkout are used to cover duty charges on imports and are non-refundable upon delivery confirmation of your original order.
How long do I have to return my items for a refund?
You have 30 days from the original order delivery date to send your item back for a refund. The return package must contain a postmark date within the 30-day window to qualify for a refund. This window does not reset in the event of an exchange submission.
Support
Which forms of currency do you accept?
We currently only accept payments in USD. All customers are still welcome to purchase from our website, but please note that our prices are in USD and the conversion rate to other currencies will be done automatically by your bank after the order has been placed.
Which types of payments are accepted?
We accept payment from all major credit and debit cards, as well as Apple Pay and Google Pay.
Do you offer payment installments?
Unfortunately, no.
My card used to place my order was canceled, what can I do?
We are only able to refund the original card used to place the order. In the event your card is canceled, we can issue store credit for the returned items prior to processing a refund. Otherwise, you will need to reach out to the card issuer to have the funds transferred from the closed account or returned to you via check.
What is the status of my order?
After an order has been placed, you should receive an order confirmation to the email address entered at checkout. All orders are processed and shipped out within 1-2 business days, except on federal holidays.
Will I receive tracking information?
Yes! Once your order has shipped from our headquarters, you will receive a shipping confirmation email with a tracking number to your email address entered at checkout.
I did not receive any information confirming my order, should I be worried?
No worries at all! We recommend first doing the following:
Check your spam folder to see if it was mistakenly sorted there.
If you have other emails, please check them and again check your spam folder.
If then, you are still unable to locate your order confirmation, please contact our support team at support@shebossyjewelry.com & we’ll be happy to help.
Can I adjust or cancel my order after it has been placed?
We are only able to guarantee cancellations or adjustments to orders within 2 hours of it being placed.We ask that you respond to your order confirmation email or reach out to our support team at support@shebossyjewelry.com or our WhatsApp number 1-929-560-3035 with your request as quickly as possible!
Can I adjust or cancel my order after it has been shipped?
Unfortunately, we cannot make any changes to your order after it has been shipped. However, once you receive your order, you can always send it back for an exchange or a refund by following our instructions here.
My tracking information is not updating, should I be concerned?
Please allow mail carriers up to 48 hours to reflect updated tracking information after it has shipped. If your tracking information stops receiving updates, the mail carriers may be experiencing delays that are outside of our control. This means that further updates may take a little longer to reflect. Don’t worry, it’s still on its way!
I entered an incorrect or old address at checkout. Can I have my address updated?
I have other questions regarding my order, who can I reach out to?
If you have any other questions or concerns, feel free to reach out to our support team at support@shebossyjewelry.com
Do I need an account to place an order?
It is totally optional to create an account with us! You can check out as a guest with a valid email address to receive your order confirmation and shipping details when it has shipped.
Do I need an account to initiate an exchange or return?
Nope! All you will need to initiate any return is your order number or the email address used to place the order. To begin that process, please visit our exchange and returns page here.
How do I create an account?
If you want to create an account to keep track of your order history, you can register on our website in the top right corner. Click on the “person” icon next to the cart icon. You can also log in directly from this page. To create an account all you need to do is enter your email address. After that, you will receive a verification code to that same email address. Once you enter a verification code your account will be created.
How do I log into my account?
To log in, you can navigate to the top right corner of our site and click on the “person” icon next to the cart image. Here, you will be able to update your default shipping address and sort through any previous orders placed on our site.
I'm having problems logging into my account, what should I do?
If you do not receive a one-time login code to your email, it is very likely you checked out as a guest previously and an account has not been created yet. Feel free to register for an account here.
I want to update my shipping address, can I do this in my account?
You may update your shipping address within your account for faster checkouts on future orders only, but an order that has already been placed will need to be updated by our support team. If this is the case, please reach out to them at support@shebossyjewelry.com with your order number and/or email address used to place the order, along with a brief message regarding the issue. Please note: We can only guarantee changes within a 2-hour window, so please reach out ASAP!
I would like to update the email address associated with my account. How can I do so?
Feel free to reach out to our support team at support@shebossyjewelry.com so they can update that for you on their end. Please note: We are only able to update the email to a new email address that has not been used to place an order or has not been subscribed to our newsletters in the past.
How do I change or delete my payment information?
We do not store any payment information, so you will have to input your payment information each time you place an order. After your order has been placed, we cannot update or change the payment method used. If you wish to cancel an order so you can place a new one with your preferred payment method, please reach out to our support team at support@shebossyjewelry.com.
Can I be removed from your email and text newsletters?
Absolutely. The easiest way to be removed from our marketing emails is to scroll down to the bottom of the newsletter and select “Unsubscribe”. To be removed from our text marketing, simply respond “STOP” to end all future text notifications.
How can I subscribe to marketing emails?
EASY! Scroll to the bottom of our site and enter your email address there.
My discount code is not working, what should I do?
If you received a code through our newsletter, please ensure your order:
Meets the requirements listed in the email
Has not expired for the discount to be applied.
If you are still having issues, feel free to reach out to our support team at support@shebossyjewelry.com so we can further assist!
I forgot to apply my discount code, can it still be added to my order?
Of course! If you forgot to apply a discount to your order, feel free to reach out to our support team within a 24-hour window so that it can be applied. You may respond to your order confirmation email or reach us at support@shebossyjewelry.com with the discount code you would like applied to the order.
Can I use multiple discount codes on one order?
Certain discount codes can be used on one order like the welcome 15% and public discount codes we announced on our website. Other discount codes can not be used on a single order.
Can I combine a free gift promotion with my discount code?
Yes! You can combine any of our free gift promotions with an active discount code for your order.
Please note to receive your free gift:
The order total must meet the minimum price threshold
The free gift must be added to your cart prior to checkout.
We are unable to ship any free promotional items after your order has been processed and left our headquarters.
I did not receive a free promotional gift with my order, what can I do?
Please double-check your order confirmation to ensure the item is listed on the order.
If the item is listed on your order confirmation: feel free to reach out to our support team at support@shebossyjewelry.com and we’d be happy to get this resolved for you.
If it is not on your order confirmation: it is possible that either the item was not added to your cart prior to checkout or the order did not meet the minimum price threshold to qualify for the free gift promotion. We are unable to ship any free promotional items after your order has been processed and left our headquarters.
I received a free gift but plan on sending my order back for a refund. May I keep the free gift?
Our free gift promotions are subject to qualifying conditions. If your order is returned and it no longer meets those requirements, a portion of your refund may be withheld for the cost of the promotional item. We ask that all items, including the free gift, are returned to receive a full refund.
Ring Sizing
I don't know my ring size, what do I do?
Feel free to check out our ring size chart to find the best size for you! We also recommend getting sized at your local jeweler for an accurate measurement of your finger.
Can I measure my ring size at home?
Absolutely. Check out the "Ring Size" mobile app and measure one of your rings that fits your finger well.
What is the average ring size for women?
The average ring size for women falls between a size 6 and 7!
Are men's and women's ring sizes the same?
In short, yes. Both men’s and women’s ring sizes are the same! The only differences are found in the width and styles of the band.